Exploring airline Companies' engagement with their passengers through social network : an investigation from their Facebook pages

von Poh Theng Loo
Veröffentlicht in Tourism management perspectives (2020)

Service employees and customer experience

von Poh Theng Loo
Veröffentlicht in The Routledge handbook of tourism experience management and marketing (2020)

A service failure framework of hotels in Taiwan : adaptation of 7Ps marketing mix elements

von Poh Theng Loo
Veröffentlicht in Journal of vacation marketing (2018)

How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees

von Poh Theng Loo
Veröffentlicht in International journal of hospitality management (2021)

Consumer behavior in hospitality and tourism

von Dixit, Saurabh Kumar
Veröffentlicht in Consumer behaviour in hospitality and tourism (2022)

Consumer behaviour in hospitality and tourism

Veröffentlicht 2022

Profiling service failure and customer online complaint motives in the case of single failure and double deviation

von Poh Theng Loo
Veröffentlicht in Journal of hospitality marketing & management (2013)