The changing world of business : a South African strategic management perspective

Veröffentlicht 2012

The interrelationships between relationship marketing constructs and customer engagement dimensions

von Van Tonder, Estelle
Veröffentlicht in The service industries journal (-2018)

A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership

von Van Tonder, Estelle
Veröffentlicht in European business review (2017)

Perceived justice in South African airline and hospital industries : measurement model

Veröffentlicht in International journal of quality and service sciences (2013)

Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context

von Petzer, Daniel J.
Veröffentlicht in The international journal of bank marketing (2017)

Service receivers' negative emotions in airline and hospital service settings

Veröffentlicht in The journal of services marketing (2012)

Sustainable business models : corporate reasons, economic effects, social boundaries, environmental actions and organizational challenges in sustainable business practices

Veröffentlicht in Baltic journal of management (2014)