The impact of standardized innovation management systems on innovation capability and business performance : an empirical study

von Mir, Moises
Veröffentlicht in Journal of engineering and technology management (2016)

Assessing e-service quality : the current state of E-S-QUAL

von Petnji Yaya, Luc Honore
Veröffentlicht in Total quality management & business excellence (2012)

Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain

von Marimon, Frederic
Veröffentlicht in Total quality management & business excellence (2012)

The revitalising effect of ISO 9001 on dissatisfied customers

von Petnji Yaya, Luc Honore
Veröffentlicht in Total quality management & business excellence (2014)

The contest determinant of delight and disappointment : a case study of online banking

von Petnji Yaya, Luc Honore
Veröffentlicht in Total quality management & business excellence (2013)

Experience in adapting E-S-QUAL to different sectors or settings

Veröffentlicht in Achieving competitive advantage through quality management (2015)

Analysis of training programs related to quality management system : the Spanish case

von Petnji Yaya, Luc Honore
Veröffentlicht in International journal of quality & reliability management (2017)