Customer relationship management adoption : using a dynamic capabilities approach

von Pedron, Cristiane Drebes
Veröffentlicht in International journal of internet marketing and advertising (2011)

A framework for Customer Knowledge Management based on Social Semantic Web : a hotel sector approach

von Chaves, Marcirio Silveira
Veröffentlicht in Customer relationship management and the social and semantic web (2012)

Analysing reviews in the Web 2.0 : small and medium hotels in Portugal

von Chaves, Marcirio Silveira
Veröffentlicht in Tourism management (2012)

Knowledge management maturity model

Veröffentlicht in Desafios econômicos e gerenciais das relações luso-brasileiras (2013)

Target : a collaborative model based on social media to support the management of lessons learned in projects

von Rosa, Debora Virginio
Veröffentlicht in International journal of managing projects in business (2016)

What's going on in absorptive capacity studies? : researcg fronts on organisational knowledge absorption

von Cunha Filho, Marcio Augusto Lassance
Veröffentlicht in International journal of innovation management (2021)

Understanding controversies in digital platform innovation processes : the Google Glass case

von Klein, Amarolinda Zanela
Veröffentlicht in Technological forecasting & social change (2020)