Service quality in the USA and mainland China's fast-food restaurants

von Qin, Hong
Veröffentlicht in International journal of services and standards (2009)

A new perspective on visual design within information systems

von Peak, Daniel A.
Veröffentlicht in Inventive approaches for technology integration and information resources management (2014)

UCPERF : an urgent care patient satisfaction instrument

Veröffentlicht in Quality management journal (2014)

Using importance ratings to create an information service quality measure

Veröffentlicht in International journal of services and standards (2010)