Scope of knowledge management for improving performance in call centre service delivery

von Pandey, Pushkal
Veröffentlicht in European Conference on Knowledge Management (12 : 2011 : Passau) Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2 (2011)

Critique of the linear-compensatory approach in customer satisfaction measurement : an empirical study

von Pandey, Pushkal Kr.
Veröffentlicht in Theoretical economics letters (2019)