Assessing quality in European higher education institutions : dissemination, methods and procedures ; with 8 tables

Veröffentlicht 2006

Assessing quality in European higher education institutions : dissemination, methods and procedures ; with 8 tables

Veröffentlicht 2006

Service recovery : an integrative framework and research agenda

von Van Vaerenbergh, Yves
Veröffentlicht in Academy of Management Academy of Management perspectives (2016)

Building on the past : advancing theory in services through meta-analysis

von Orsingher, Chiara
Veröffentlicht in Journal of service management (2016)

Guest editorial: The La Londe Confrence 2010

von Goudarzi, Kiane
Veröffentlicht in Journal of service management (2011)

Consumer (goal) satisfaction : a means-ends chain approach

von Orsingher, Chiara
Veröffentlicht in Psychology & marketing (2011)

Emotional support from a digital assistant in technology-mediated services : effects on customer satisfaction and behavioral persistence

von Gelbrich, Katja
Veröffentlicht in International journal of research in marketing (2021)

A meta-analysis of satisfaction with complaint handling in services

von Orsingher, Chiara
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2010)

A meta-analysis of relationships linking service failure attributions to customer outcomes

Veröffentlicht in Journal of service research (2014)

The temporal construal of customer satisfaction

Veröffentlicht in Journal of service research (2015)

The role of metaperception on the effectiveness of referral reward programs

Veröffentlicht in Journal of service research (2013)

Relative measures in service research

von Aksoy, Lerzan
Veröffentlicht in The journal of services marketing (2015)

How do you feel today? : managing patient emotions during health care experiences to enhance well-being

von McColl-Kennedy, Janet R.
Veröffentlicht in Journal of business research (2017)

Frontline encounters of the AI kind : an evolved service encounter framework

von Robinson, Stacey
Veröffentlicht in Journal of business research (2020)