The relationship among participative management style, strategy implementation success, and financial performance in the foodservice industry

von Ogbeide, Godwin-Charles A.
Veröffentlicht in International journal of contemporary hospitality management (2011)

Complaint management in hospitality organizations : the role of empowerment and other service recovery attributes impacting loyalty and satisfaction

von Ogbeide, Godwin-Charles A.
Veröffentlicht in Tourism and hospitality research (2017)