<<The>> role of the buyer in affecting buyer-seller relationships : empirical studies in a retail context

von Odekerken-Schröder, Gaby
Veröffentlicht 1999

A service science approach for improving healthy food experiences

von Mahr, Dominik
Veröffentlicht in Journal of service management (2013)

"Deal with it" : how coping with e-service innovation affects the customer experience

von Ciuchita, Robert
Veröffentlicht in Journal of business research (2019)

The impact of need for social affiliation and consumer relationship proneness on behavioural intentions : an empirical study in a hairdresser's context

von Bloemer, Johanna M.
Veröffentlicht 2002

Experiential value : a hierarchical model, the impact on e-loyalty and a customer typology

von Oppen, Claudia van
Veröffentlicht 2005

Using PLS path modeling for assessing hierarchical construct models : guidelines and empirical illustration

von Wetzels, Martin
Veröffentlicht in Management information systems (2009)

The psychology behind commitment and loyalty : an empirical study in a bank setting

von Bloemer, Johanna M.
Veröffentlicht 2002

Drivers of continuous usage : a consumer perspective on mobile payment service ecosystems

von Ciuchita, Robert
Veröffentlicht in Marketing and mobile financial services (2019)

A cross-cultural investigation of relationship marketing effectiveness in retail services: a contingency approach

von Odekerken-Schröder, Gaby
Veröffentlicht in Research on international service marketing (2005)

Investments in consumer relationships : a critical reassessment and model extension

von De Wulf, Kristof
Veröffentlicht 2002

Exploring the post-termination stage of consumer-brand relationships : an empirical investigation of the premium car market

von Odekerken-Schröder, Gaby
Veröffentlicht in Journal of retailing (2010)

Consumers' trade-off between relationship, service package, and price : an empirical study in the car industry

Veröffentlicht 2002

Uncovering collaborative value creation patterns and establishing corresponding customer roles

Veröffentlicht in Journal of service research (2013)

Exploring antecedents of service innovation performance in manufacturing SMEs

von Mennens, Kars
Veröffentlicht in International small business journal (2018)

What causes imbalance in complex service networks? : evidence from a public health service

von Verleye, Katrien
Veröffentlicht in Journal of service management (2017)