An integrated view of the use of quality cost information, the improvement of the quality management system and effects on performance : a study in Portuguese companies

von Novas, Jorge
Veröffentlicht in Action-based quality management (2014)

How communication and control processes improve quality

von Saraiva, Margarida
Veröffentlicht in Achieving competitive advantage through quality management (2015)

How companies use the information about quality-related costs

von Pires, António Ramos
Veröffentlicht in Total quality management & business excellence (-2017)

Management of quality-related costs : the case of Portuguese companies

Veröffentlicht in Total quality management & business excellence (2013)