An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry

von Nikbin, Davoud
Veröffentlicht in Review of managerial science (2015)

The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry

von Nikbin, Davoud
Veröffentlicht in Journal of air transport management (2012)

Perceived justice in service recovery and switching intention : evidence from Malaysian mobile telecommunication industry

Veröffentlicht in Management research review (2012)

Effect of green innovation on job satisfaction of electronic and electrical manufacturers' employees through job intensity : personal innovativeness as moderator

von Iranmanesh, Mohammad
Veröffentlicht in Review of managerial science (2017)

Impact of core product quality on sport fans' emotions and behavioral intentions

von Foroughi, Behzad
Veröffentlicht in International journal of sports marketing & sponsorship (2016)

Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry

Veröffentlicht in Journal of travel and tourism marketing (2014)

The effects of perceived servive fairness on satisfaction trust, and ebhavioural intentions

Veröffentlicht in Singapore management review (2011)

The impact of firm reputation on customers' responses to service failure : the role of failure attributions

Veröffentlicht in Business strategy series (2011)

Relationships between work values, communication satisfaction, and empolyee job performance : the case of international joint ventures in Iran

von Jalalkamali, Mohammad
Veröffentlicht in Management decision (2016)

Consequences of external environment on entrepreneurial motivation in Iran

Veröffentlicht in Asian Academy of Management (Pinang) Asian Academy of Management journal (2010)

The role of airline travelers' pre-recovery emotions during the service recovery process

Veröffentlicht in Journal of travel and tourism marketing (2015)

Determinants of switching intention from web-based stores to retail apps : habit as a moderator

von Iranmanesh, Mohammad
Veröffentlicht in Journal of retailing and consumer services (2022)