Managing effective change in turbulent times

von Namasivayam, Karthik
Veröffentlicht in The Cornell School of hotel administration handbook of applied hospitality strategy (2010)

Customer creation of service products : role of frustration in customer evaluations

von Guchait, Priyanko
Veröffentlicht in The journal of services marketing (2012)

An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among hospitality employees in India

von Namasivayam, Karthik
Veröffentlicht in Tourism management (2007)

The role of contingent self-esteem and trust in consumer satisfaction : examining perceived control and fairness as predictors

von Namasivayam, Karthik
Veröffentlicht in International journal of hospitality management (2013)

The relationship of chronic regulatory focus to work–family conflict and job satisfaction

von Zhao, Xinyuan
Veröffentlicht in International journal of hospitality management (2012)

The servicescape

von Namasivayam, Karthik
Veröffentlicht in Jones, Peter Handbook of hospitality operations and IT (2008)

Understanding restaurant tipping systems : a human resources perspective

von Lin, Ingrid Y.
Veröffentlicht in International journal of contemporary hospitality management (2011)

The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction

von Namasivayam, Karthik
Veröffentlicht in International journal of contemporary hospitality management (2014)

Error management at different organizational levels : frontline, manager, and company

von Guchait, Priyanko
Veröffentlicht in International journal of hospitality management (2012)

Knowledge management service encounters : impact on customers' satisfaction evaluations

von Guchait, Priyanko
Veröffentlicht in Journal of knowledge management (2011)

Examining the application of six sigma in the service exchange

von Noone, Breffni M.
Veröffentlicht in Managing service quality (2010)