Patient loyalty to healthcare organizations : relationship marketing and satisfaction

von Astuti, Herni Justiana
Veröffentlicht in International journal of management and marketing research (2014)

Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)

von Astuti, Herni J.
Veröffentlicht in Journal of medical marketing (2014)

Total quality management : a mediating factor in the relationship between customer expectations and satisfaction

von Thi Le Ha Nguyen
Veröffentlicht in International journal of management and marketing research (2020)