Competitive strategy : the link between service characteristics and customer satisfaction

von Miles, Patti Collett
Veröffentlicht in International journal of quality and service sciences (2013)

CSR longevity : evidence from long-term practices on large companies

von Porter, Terry
Veröffentlicht in Corporate reputation review (2013)

Linking servicescape to customer satisfaction : exploring the role of competitive strategy

von Miles, Patti
Veröffentlicht in International journal of operations & production management (2012)

Content and design characteristics of Chinese and US corporate homepages

von Zhang, Lixuan
Veröffentlicht in International journal of electronic business (2014)