Experience-based aspects of shopping attitudes : the roles of norms and loyalty

von Meyer, Tracy
Veröffentlicht in Journal of retailing and consumer services (2008)

Explanation information and source in service recovery initiatives

von Baker, Thomas
Veröffentlicht in The journal of services marketing (2014)

Moderating effect of discriminatory attributions on repatronage intentions

von Baker, Thomas L.
Veröffentlicht in Journal of retailing and consumer services (2012)

White response to potentially discriminatory actions in a services setting

von Baker, Thomas L.
Veröffentlicht in Psychology & marketing (2011)

The influence of the racial mix of other customers on black consumers' anger following a plausibly prejudicial service failure

von Meyer, Tracy
Veröffentlicht in Journal of marketing theory and practice (2010)

Age-related reaction to a product harm crisis

von Silvera, David H.
Veröffentlicht in The journal of consumer marketing (2012)

The role of delight in driving repurchase intentions

von Meyer, Tracy
Veröffentlicht in The journal of personal selling & sales management (2017)

Individual differences in perceptions of service failure and recovery : the role of race and discriminatory bias

von Baker, Thomas L.
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2008)

Cultural impacts on felt and expressed emotions and third party complaint relationships

von Baker, Thomas L.
Veröffentlicht in Journal of business research (2013)

Retail and service encounters : the inter-cultural tourist experience

von Hartman, Katherine B.
Veröffentlicht in Marketing of tourism experiences (2010)

Retail and service encounters : the inter-cultural tourist experience

von Hartman, Katherine B.
Veröffentlicht in Journal of hospitality marketing & management (2009)

The role of brand communications on front line service employee beliefs, behaviors, and performance

Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2014)