E-business processes and e-Business Process Modelling : a state-of-the-art overview

von Melão, Nuno
Veröffentlicht in International journal of services technology and management (2009)

Business processes : four perspectives

von Melão, Nuno
Veröffentlicht in Business process transformation (2008)

The impacts and success factors of ISO 9001 in education : experiences from Portuguese vocational schools

von Gamboa, António Jorge
Veröffentlicht in International journal of quality & reliability management (2012)

Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry

von Reis, João
Veröffentlicht in International journal of production economics (2019)

Website content and design in SME : insights from Portugal

von Lopes, Luísa Alexandra
Veröffentlicht in International journal of electronic business (2016)

Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions : a multiple case study

von Melão, Nuno Filipe
Veröffentlicht in Total quality management & business excellence (2015)

Quality management and excellence in the third sector : examining European Quality in Social Services (EQUASS) in non-profit social services

von Melaõ, Nuno Filipe
Veröffentlicht in Total quality management & business excellence (2017)

Digitalization: A Literature Review and Research Agenda

von Reis, João
Veröffentlicht in International Joint Conference on Industrial Engineering and Operations Management (25. : 2019 : Novi Sad) Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management - IJCIEOM (2020)