An approximation procedure for general closed multiclass queueing networks with deterministic routing

von Mehrotra, Vijay
Veröffentlicht 1992

OR process skills transform an out-of-control call center into strategic asset

von Mehrotra, Vijay
Veröffentlicht in Interfaces (2009)

Getting value from your data scientists

von Harris, Jeanne G.
Veröffentlicht in Massachusetts Institute of Technology MIT sloan management review (2014)

Intelligent procedures for intra-day updating of call center agent schedules

von Mehrotra, Vijay
Veröffentlicht in Production and operations management (2010)

Routing to manage resolution and waiting time in call centers with heterogeneous servers

Veröffentlicht in Manufacturing & service operations management (2012)

Staffing call centers under arrival-rate uncertainty with Bayesian updates

von Zan, Jing
Veröffentlicht in Operations research letters (2018)

Customer success management, customer health, and retention in B2B industries

von Hochstein, Bryan W.
Veröffentlicht in International journal of research in marketing (2023)