An exploration of call centre agents' CRM software use, customer orientation and job performance in the customer relationship maintenance phase

von McNally, Regina C.
Veröffentlicht in Journal of financial services marketing (2007)

Mandatory adoption of customer relationship management information technology : the role of customer support in an attitude-intention model

von McNally, Regina C.
Veröffentlicht in International journal of business innovation and research (2010)

A measure and initial test of managers' perceptions of relationship marketing in inter-organizational exchanges

von McNally, Regina C.
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2007)

The role of social capital and culture on social decision-making constraints : a multilevel investigation

von Wang, Zhan
Veröffentlicht in European management journal (2019)

New product development process implementation in a business-to-business firm : the driving and moderating factors for improved program performance and time-to-market

von Durmusoglu, Serdar S.
Veröffentlicht in Journal of business-to-business marketing (-2017)

Emerging research questions for new journey development in industrial markets

von Durmusoglu, Serdar S.
Veröffentlicht in Industrial marketing management (2022)

Product innovativeness dimensions and their relationships with product advantage, product financial performance, and project protocol

von McNally, Regina C.
Veröffentlicht in The journal of product innovation management (2010)

Ordered to innovate : a longitudinal examination of the early periods of a new product development process implementation in a manufacturing firm

von Durmuşoğlu, Sedar S.
Veröffentlicht in The journal of product innovation management (2013)

New product development processes and new product profitability : exploring the mediating role of speed to market and product quality

von McNally, Regina C.
Veröffentlicht in The journal of product innovation management (2011)

Application of the extended theory of planned behavior to intention to travel to Japan among Taiwanese youth : investigating the moderating effect of past visit experience

von Hsieh, Chi-Ming
Veröffentlicht in Journal of travel and tourism marketing (-2016)

Structural social capital evolution and knowledge transfer : evidence from an Irish pharmaceutical network

Veröffentlicht in Industrial marketing management (2014)

Identity, collaboration and radical innovation : the role of dual organisation identification

Veröffentlicht in Industrial marketing management (2014)

New product portfolio management decisions : antecedents and consequences

von McNally, Regina C.
Veröffentlicht in The journal of product innovation management (2013)

Insights into the creation of a successful MNE innovation cluster

Veröffentlicht in Competitiveness review (2015)

Exploring new product portfolio management decisions : the role of managers' dispositional traits

Veröffentlicht in Industrial marketing management (2009)

How elephants learn the new dance when headquarters changes the music: three case studies on innovation strategy change

Veröffentlicht in The journal of product innovation management (2008)