Corporate volunteering programs and conumer perceptions : a information processing perspective

von Mattila, Anna S.
Veröffentlicht in The journal of services marketing (2013)

How to handle PR disasters? : an examination of the impact of communication response type and failure attributions on consumer perceptions

von Mattila, Anna S.
Veröffentlicht in The journal of services marketing (2009)

Do women like options more than men? : an examination in the context of service recovery

von Mattila, Anna S.
Veröffentlicht in The journal of services marketing (2010)

How do we measure performance at the firm and unit level?

von Mattila, Anna S.
Veröffentlicht in The Cornell School of hotel administration handbook of applied hospitality strategy (2010)

Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction

von Zhao, Xinyuan
Veröffentlicht in International journal of hospitality management (2013)

The influence of a "green" loyalty program on service encounter satisfaction

von Liu, Qing
Veröffentlicht in The journal of services marketing (2016)

Perceived controllability and service expectations : influences on customer reactions following service failure

von Choi, Sunmee
Veröffentlicht in Journal of business research (2008)

The impact of other customers on customer experiences : a psychological distance perspective

von Miao, Li
Veröffentlicht in Journal of hospitality & tourism research (2013)

Societal norms, need for closure, and service recovery

von Mattila, Anna S.
Veröffentlicht in Journal of international consumer marketing (2012)

A commentary on cross-cultural research in hospitality & tourism inquiry (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)

von Mattila, Anna S.
Veröffentlicht in International journal of hospitality management (2019)

When pizza doesn't sound as good as usual : restrained versus unrestrained eaters' responses to gluten-free menu items

von Shin, Joongwon
Veröffentlicht in Cornell hospitality quarterly (2018)

Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury brand attitude

von Yang, Wan
Veröffentlicht in International journal of contemporary hospitality management (2014)

Improving consumer satisfaction in green hotels : the roles of perceived warmth, perceived competence, and CSR motive

von Gao, Yixing
Veröffentlicht in International journal of hospitality management (2014)

The impact of gender and prepurchase mood on consumer guilt after a travel purchase

von Hanks, Lydia
Veröffentlicht in Journal of travel research (2014)

Ethnic dining : need to belong, need to be unique, and menu offering

von Liu, Qing
Veröffentlicht in International journal of hospitality management (2015)

The role of tie strength on consumer dissatisfaction responses

von Yang, Wan
Veröffentlicht in International journal of hospitality management (2012)

An examination of electronic video clips in the context of hotel Websites

von Kim, Sungsoo
Veröffentlicht in International journal of hospitality management (2011)

Atmospherics and the touristic experience

von Mattila, Anna S.
Veröffentlicht in Design science in tourism (2017)

Customer satisfaction, service failure and service recovery

von Mattila, Anna S.
Veröffentlicht in Oh, Haemoon Handbook of hospitality marketing management (2008)

The impact of stereotyping on consumers' food choices

von Gao, Yixing
Veröffentlicht in Journal of business research (2017)