Revisiting the role stress-commitment realtionship : can managerial interventions help?

von Ackfeldt, Anna-Lena
Veröffentlicht in European journal of marketing (2013)

Management interventions and prosocial behaviours : understanding the mediating mechanisms

von Ackfeldt, Anna-Lena
Veröffentlicht in Boundary spanning elements and the marketing function in organizations (2015)

Psychological contract violation and customer intention to reuse online retailers : exploring mediating and moderating mechanisms

von Malhotra, Neeru
Veröffentlicht in Journal of business research (2017)

Work processes and emerging problems in Indian call centres

von Budhwar, Pawan
Veröffentlicht in The next available operator (2009)

Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies

von Shamdasani, Prem
Veröffentlicht in The service industries journal (2008)

Power perceptions and modes of complaining in higher education

von Mukherjee, Avinandan
Veröffentlicht in The service industries journal (2009)

Insights into the Indian call centre industry : can internal marketing help tackle high employee turnover?

Veröffentlicht in The journal of services marketing (2009)

Internal communication and prosocial service behaviors of front-line employees : investigating mediating mechanisms

von Malhotra, Neeru
Veröffentlicht in Journal of business research (2016)

Service quality of frontline employees : a profile deviation analysis

Veröffentlicht in Journal of business research (2013)

Antecedents of peripheral services cross-buying behavior

von Evanschitzky, Heiner
Veröffentlicht in Journal of retailing and consumer services (2017)

User engagement on global social networks : examining the roles of perceived brand globalness, identification and global identity

von Akram, Muhammad Shakaib
Veröffentlicht in Technological forecasting & social change (2022)