Quality service management : a guide to improving business processes

von Maleyeff, John
Veröffentlicht 2022

Quantifying the value of flexibility in supply chains for high-risk products

von Maleyeff, John
Veröffentlicht in Journal of management and strategy (2014)

Service science : analysis and improvement of business processes

von Maleyeff, John
Veröffentlicht 2021

Knee Optimization for Queuing Systems: A Customized Approach

von Lu, Danqi
Veröffentlicht in Decision Sciences Institute (52. : 2021 : Online) Decision making in challenging times - equity, inclusion and sustainability ; Volume 1 of 2 (2022)

Using Lean to Improve the Customer Experience in Call Centers: A Meta-Analysis Approach

von Maleyeff, John
Veröffentlicht in Decision Sciences Institute (51. : 2020 : Online) Decisions in the age of connectivity ; Volume 1 of 2 (2021)

The continuing evolution of Lean Six Sigma

von Maleyeff, John
Veröffentlicht in The TQM journal (2012)

Queue Modeling for Decision Support at a Henkel Call Center

von Maleyeff, John
Veröffentlicht in Decision Sciences Institute (52. : 2021 : Online) Decision making in challenging times - equity, inclusion and sustainability ; Volume 1 of 2 (2022)

Post-Pandemic Business Continuity Planning for Biotechnology & Pharmaceutical Startups: Analysis & Recommendations

von Maleyeff, John
Veröffentlicht in Decision Sciences Institute (52. : 2021 : Online) Decision making in challenging times - equity, inclusion and sustainability ; Volume 1 of 2 (2022)