Emotions and cognitions in consumer health behaviors : insights from chronically ill patients into the effects of hope and control perceptions

von Makarem, Suzanne C.
Veröffentlicht in Journal of consumer behaviour (-2016)

Design benefits, emotional responses, and brand engagement

von Franzak, Frank
Veröffentlicht in The journal of product & brand management (2014)

Beyond the service process : the effects of organizational and market factors on customer perceptions of health care services

von Makarem, Suzanne C.
Veröffentlicht in Journal of service research (2014)

Consumer responses to functional, aesthetic and symbolic product design in online reviews

von Candi, Marina
Veröffentlicht in Journal of business research (2017)

Hospital abitlity to attract international patients : a conceptual framework

von Al-Amin, Mona
Veröffentlicht in International journal of pharmaceutical and healthcare marketing (2011)

Efficiency and hospital effectiveness in improving hospital consumer assessment of healthcare providers and systems ratings

von Al-Amin, Mona
Veröffentlicht in Health care management review (-2016)

Using a class blog for student experiential learning reflection in business courses

von Ferguson, Jodie L.
Veröffentlicht in Journal of education for business (2016)

Satisfaction in technology-enabled service encounters

von Makarem, Suzanne C.
Veröffentlicht in The journal of services marketing (2009)

Patient satisfaction with healthcare delivery systems

Veröffentlicht in International journal of pharmaceutical and healthcare marketing (2008)