Service design and delivery

Veröffentlicht 2011

Sustaining Continuous Improvement Through Double Loop Learning

von Buckell, Chris
Veröffentlicht in European Lean Educator Conference (7. : 2021 : Online) Learning in the Digital Era (2021)

Service design and delivery

Veröffentlicht 2011

Are you being served?

von Macintyre, Mairi
Veröffentlicht in Service design and delivery (2011)

Discretion and complexity in customer focused environments

von Angelis, Jannis
Veröffentlicht in European management journal (2012)

Understanding services and the customer response

von Dhaliwal, Jagdeesh S.
Veröffentlicht in Service design and delivery (2011)