Customers’ perceptions of service quality : do servers’ age stereotypes matter?

von Luoh, Hsiang-fei
Veröffentlicht in International journal of hospitality management (2011)

Physical attractiveness stereotypes and service quality in customer-server encounters

von Luoh, Hsiang-fei
Veröffentlicht in The service industries journal (2009)

The effects of age stereotypes on tour leader roles

von Luoh, Hsiang-fei
Veröffentlicht in Journal of travel research (2014)

Do travel product types matter? : online review direction and persuasiveness

von Tsaur, Sheng-Hshiung
Veröffentlicht in Journal of travel and tourism marketing (2014)

Empowering employees : job standardization and innovative behavior

von Luoh, Hsiang-fei
Veröffentlicht in International journal of contemporary hospitality management (2014)

Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?

von Tsaur, Sheng-Hshiung
Veröffentlicht in International journal of hospitality management (2015)