Motivations leading to customer citizenship behavior in services : scale development and validation

von Choi, Laee
Veröffentlicht in The journal of consumer marketing (2016)

Exploring antecedents of customer citizenship behaviors in services

von Choi, Laee
Veröffentlicht in The service industries journal (-2018)

Cognitive and institutional predictors of initial trust toward an online retailer

von Eastlick, Mary Ann
Veröffentlicht in International journal of retail & distribution management (2011)

Exploring antecedents of attitude toward co-producing a retail checkout service utilizing a self-service technology

Veröffentlicht in The international review of retail, distribution and consumer research (2012)

Understanding patrons' participation in activities at entertainment malls : a study in "flow"

Veröffentlicht in International journal of retail & distribution management (2010)

The role of perceived control in customer value cocreation and service recovery evaluation

von Guo, Lin
Veröffentlicht in Journal of service research (2016)