The impact of service quality and switching cost on customer loyalty in information asymmetric services

von Liu, Chung-Tzer
Veröffentlicht in International journal of internet and enterprise management (2008)

Managing temporary workers by defining temporary work agency service quality

von Liu, Chung-tzer
Veröffentlicht in Human resource management (2010)

A study of the service quality of general portals

von Liu, Chung-tzer
Veröffentlicht in Information & management (2009)

Measuring user perceived service quality of online auction sites

von Liu, Chung-tzer
Veröffentlicht in The service industries journal (2010)