Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal

von Li, Chia-Ying
Veröffentlicht in Journal of service theory and practice (2015)

How social commerce constructs influence customers' social shopping intention? : an empirical study of a social commerce website

von Li, Chia-Ying
Veröffentlicht in Technological forecasting & social change (2019)

REQUIREMENT AND FORECAST OF LI-ION BATTERY FOR PORTABLE HOME APPLIANCES

von Lee, Chia-Ying
Veröffentlicht in International Battery Seminar & Exhibit (36. : 2019 : Fort Lauderdale, Fla.) 36th Annual International Battery Seminar and Exhibit 2019 ; Volume 1 of of (2019)

Self-efficacy and innovation effectiveness in the online game industry

von Li, Chia-Ying
Veröffentlicht in Total quality management & business excellence (2018)

Electronic word-of-mouth on social networking sites : cue validity and cue utilization perspectives

von Fang, Yu-Hui
Veröffentlicht in Human systems management (2016)

The moderating effects of teaching method, learning style and cross-cultural differences on the relationship between expatriate training and training effectiveness

von Lee, Li-Yueh
Veröffentlicht in The international journal of human resource management (2008)

Chatbots or me? : consumers' switching between human agents and conversational agents

von Li, Chia-Ying
Veröffentlicht in Journal of retailing and consumer services (2023)

I searched, I collected, I experienced : exploring how mobile augmented reality makes the players go

von Li, Chia-Ying
Veröffentlicht in Journal of retailing and consumer services (2020)

It is not merely a chat : transforming chatbot affordances into dual identification and loyalty

von Lee, Kuo-Wei
Veröffentlicht in Journal of retailing and consumer services (2023)

Perceived deception in online auctions : antecedents and consequences

von Fang, Yu-Hui
Veröffentlicht in Human systems management (2014)

Can AI chatbots help retain customers? : an integrative perspective using affordance theory and service-domain logic

von Li, Chia-Ying
Veröffentlicht in Technological forecasting & social change (2023)

Achieving new product development performance through entrepreneurial orientation : evidence from Taiwan

von Lee, Shwn-Meei
Veröffentlicht in International journal of technology, policy and management (2017)

On electronic word-of-mouth diffusion in social networks : curiosity and influence

von Fang, Yu-Hui
Veröffentlicht in International journal of advertising (2018)