Consolidated statements and group accounts

Veröffentlicht 1976

A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy

von Lee, Lindsey
Veröffentlicht in International journal of hospitality management (2021)

On the effectiveness of private transnational governance regimes : evaluating corporate sustainability reporting according to the global reporting initiative

von Barkenmeyer, Ralf
Veröffentlicht in Journal of world business (2015)

Corporate reporting on corruption : an international comparison

von Barkemeyer, Ralf
Veröffentlicht in Accounting forum (2015)

Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking

von Lee, Lindsey
Veröffentlicht in International journal of hospitality management (2020)

Customer evaluations of service-oriented organizational citizenship behaviors : agentic and communal differences

von Bharadwaja, Shina
Veröffentlicht in International journal of hospitality management (2018)

Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction

von Lee, Lindsey
Veröffentlicht in International journal of hospitality management (2023)

Should I leave this industry? : the role of stress and negative emotions in response to an industry negative work event

von Yu, Heyao
Veröffentlicht in International journal of hospitality management (2021)

Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture

von Luo, Anqi
Veröffentlicht in International journal of hospitality management (2019)

First dates and little white lies : a trait contract classification theory of applicant faking behavior

Veröffentlicht in Human performance (2011)

A personality process model of cyber harassment

Veröffentlicht in International journal of management and decision making (2011)

Reimagining attraction and retention of hospitality management talent : a multilevel identity perspective

von King, Ceridwyn
Veröffentlicht in Journal of business research (2021)