Strengthening customer relationships through Customer Journey Analysis

von Halvorsrud, Ragnhild
Veröffentlicht in Innovating for trust (2017)

Applying transactional NPS for customer journey insight : case experiences and lessons learned

von Følstad, Asbjørn
Veröffentlicht in Services marketing quarterly (-2018)

Market structure and innovation policies in Norway

von Krumsvik, Arne H.
Veröffentlicht in Innovation policies in the European news media industry (2017)

Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues

von Kvale, Knut
Veröffentlicht in CONVERSATIONS (3. : 2019 : Amsterdam) Chatbot research and design (2020)

Developing managerial dynamic capabilities : a quasi-experimental field study of the effects of design thinking training

von Kurtmollaiev, Seidali
Veröffentlicht in Academy of Management Academy of Management learning & education (2018)

Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?

von Kvale, Knut
Veröffentlicht in CONVERSATIONS (4. : 2020 : Online) Chatbot research and design (2021)

Organizational transformation through service design : the institutional logics perspective

von Kurtmollaiev, Seidali
Veröffentlicht in Journal of service research (2018)