Understanding e-learning service quality of a commercial bank by using Kano's model

von Chen, Ling-hsiu
Veröffentlicht in Total quality management & business excellence (2011)

Revised planning matrix of quality function deployment

von Deng, Wei-jaw
Veröffentlicht in The service industries journal (2008)

The effect of interactivity of brands' marketing activities on Facebook fan pages on continuous participation intentions : an S-O-R framework study

von Kuo, Ying-Feng
Veröffentlicht in Journal of retailing and consumer services (2023)

Oppositional brand loyalty in online brand communities : perspectives on social identity theory and consumer-brand relationship

von Kuo, Ying-Feng
Veröffentlicht in Journal of electronic commerce research (2017)

Why do people intend to back crowdfunding projects? : a perspective on social cognitive theory

von Kuo, Ying-Feng
Veröffentlicht in Journal of electronic commerce research (2020)

Online auction service failures in Taiwan : typologies and recovery strategies

von Kuo, Ying-feng
Veröffentlicht in Electronic commerce research and applications (2011)

The effects of framing messages and cause-related marketing on backing intentions in reward-based crowdfunding

von Kuo, Ying-Feng
Veröffentlicht in Journal of retailing and consumer services (2022)

Revised importance-performance analysis : three factor theory and benchmarking

von Deng, Wei-Jaw
Veröffentlicht in The service industries journal (2008)

IPA-Kano model : a new tool for categorising and diagnosing service quality attributes

von Kuo, Ying-feng
Veröffentlicht in Total quality management & business excellence (2012)

Effects of inertia and satisfaction in female online shoppers on repeat-purchase intention : the moderating roles of word-of-mouth and alternative attraction

von Kuo, Ying-feng
Veröffentlicht in Managing service quality (2013)

Why Do People Back Crowdfunding Projects?

von Kuo, Ying-Feng
Veröffentlicht in MISNC (6. : 2019 : Wenzhou) Multidisciplinary social networks research (2019)