The role of employee affective delivery and customer perceived control in service recovery : = Uloga zaposlenikova afektivnog djelovanja i korisnikove percipirane kontrole u opor...

von Kenesei, Zsófia
Veröffentlicht in Market (2018)

Marketing, manufacturing and logistics : an empirical examination of their joint effect on company performance

von Demeter, Krisztina
Veröffentlicht in International journal of manufacturing technology and management (2009)

Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications

von Somosi, Agnes
Veröffentlicht in International journal of research in marketing (2021)