Systematic Literature Overview: Gaps, Inconsistencies, Contradictions and Future Research Directions Within Customer Experience Management

von Kokins, Gundars
Veröffentlicht in WMSCI (24. : 2020 : Online) 24th World Multi-Conference on Systemics, Cybernetics and Informatics (WMSCI 2020) ; Volume 3 of 3 (2020)

Business Process Knowledge Management: Literature Review

von Kokins, Gundars
Veröffentlicht in WMSCI (24. : 2020 : Online) 24th World Multi-Conference on Systemics, Cybernetics and Informatics (WMSCI 2020) ; Volume 3 of 3 (2020)

Developing a Customer Centric Journey Map

von Kokins, Gundars
Veröffentlicht in WMSCI (25. : 2021 : Online) 25th World Multi-Conference on Systemics, Cybernetics and Informatics (WMSCI 2021) ; Volume 3 of 3 (2021)