The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations

von Kim, Mi Ran
Veröffentlicht in Journal of hospitality marketing & management (-2016)

Understanding employee delight and voice from the internal marketing perspective

von Kim, Mi Ran
Veröffentlicht in Journal of hospitality marketing & management (2015)

Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting

von Kim, Mi Ran
Veröffentlicht in Journal of hospitality marketing & management (2014)

Service innovations : what the managers believe and what the customers say

von Randhawa, Praneet
Veröffentlicht in Journal of hospitality marketing & management (-2017)

Relationships among customer satisfaction, delight, and loyalty in the hospitality industry

von Kim, Mi Ran
Veröffentlicht in Journal of hospitality & tourism research (2015)

Hotel employees' organizational behaviors from cross-national perspectives

von Kim, Mi Ran
Veröffentlicht in International journal of contemporary hospitality management (2017)

Effects of the size of the board of directors and board involvement in strategy on a private club's financial performance

Veröffentlicht in International journal of contemporary hospitality management (2012)

General managers' and chief operating officers' evaluations of private club boards of directors

Veröffentlicht in International journal of hospitality management (2013)