Customer satisfaction, service quality, and customer value: years 2000-2015

von Oh, Haemoon
Veröffentlicht in International journal of contemporary hospitality management (2017)

The impacts of service provider name, ethnicity, and menu information on perceived authenticity and behaviors

von Kim, Kawon
Veröffentlicht in Cornell hospitality quarterly (2017)

Paying it forward : the influence of other customer service recovery on future co-creation

von Kim, Kawon
Veröffentlicht in Journal of business research (2020)

Leadership in small groups and teams : toward a theory of group leadership

von Peterson, Randall S.
Veröffentlicht in Looking back, moving forward (2012)

Mimicking menu choices : menu choice failure and blame attribution of Korean customer

von Seo, Sunhee
Veröffentlicht in International journal of hospitality management (2020)

The service experiencescape

von Baker, Melissa A.
Veröffentlicht in The Routledge handbook of tourism experience management and marketing (2020)

Dealing with customer incivility : the effects of managerial support on employee psychological well-being and quality-of-life

von Baker, Melissa A.
Veröffentlicht in International journal of hospitality management (2020)

Managing service failure and recoveries

von Kim, Kawon Kathy
Veröffentlicht in The Routledge handbook of tourism experience management and marketing (2020)

Other customer service failures : emotions, impacts, and attributions

von Baker, Melissa A.
Veröffentlicht in Journal of hospitality & tourism research (2018)

Igniting social entrepreneurial intention through entrepreneurial social framing : psychological effects of audience moral elevation and communal narcissism

von Kim, Kawon
Veröffentlicht in Journal of business research (2023)

The role of language, appearance, and smile on perceptions of authenticity versus rapport

von Baker, Melissa A.
Veröffentlicht in International journal of hospitality management (2018)

Special double issue: hospitality, healthcare, and design

Veröffentlicht 2018

Workplace incivility in restaurants : who's the real victim? : employee deviance and customer reciprocity

von Jin, Dan
Veröffentlicht in International journal of hospitality management (2020)

Impact of dark patterns on consumers' perceived fairness and attitude : moderating effects of types of dark patterns, social proof, and moral identity

von Kim, Kawon Kathy
Veröffentlicht in Tourism management (2023)

From overt to covert : exploring discrimination against homosexual consumers in retail stores

von Rosenbaum, Mark
Veröffentlicht in Journal of retailing and consumer services (2021)

The effects of acculturation and uncertainty avoidance on foreign resident choice for Korean foods

Veröffentlicht in International journal of hospitality management (2012)

An interactive service recovery framework combining demand and supply approaches

von Jin, Dan
Veröffentlicht in International journal of hospitality management (2023)