Multidimensional appraisal of customer relationship management : integrating balanced scorecard and multi criteria decision making approaches

von Keramati, Abbas
Veröffentlicht in Information systems and e-business management (2016)

A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach

von Shapouri, Fatemeh
Veröffentlicht in International journal of electronic customer relationship management (2015)

Customer retention programs of CRM and customer retention in e-banking

von Nili, Alireza
Veröffentlicht in International journal of e-entrepreneurship and innovation (2012)

Exploring the relationship between use of information technology in total quality management and SMEs performance using canonical correlation analysis : a survey on Swedish car p...

von Keramati, Abbas
Veröffentlicht in International journal of information technology and management (2009)

Assessing the impact of information technology on firm performance using canonical correlation analysis

von Keramati, Abbas
Veröffentlicht in International journal of business information systems (2010)

Provide a framework to determine the key success factors of knowledge management based on ABC analysis : an empirical study in Iranian organisations

von Apornak, Arash
Veröffentlicht in International journal of management concepts and philosophy (2017)

A process-oriented perspective on customer relationship management and organizational performance : an empirical investigation

von Keramati, Abbas
Veröffentlicht in Industrial marketing management (2010)

An innovative model of business management in knowledge-based organisations : the case of the business incubators

von Soltanifar, Ehsan
Veröffentlicht in International journal of business innovation and research (2012)

Churn analysis for an Iranian mobile operator

von Keramati, Abbas
Veröffentlicht in Telecommunications policy (2011)

The adoption of mobile payment : a descriptive study on Iranian customers

von Keramati, Abbas
Veröffentlicht in International journal of electronic customer relationship management (2010)

Managing risk in information technology outsourcing : an approach for analysing and prioritising using fuzzy analytical network process

von Keramati, Abbas
Veröffentlicht in International journal of business information systems (2013)

Supplier selection model using QFD-ANP methodology under fuzzy multi-criteria environment

von Ahmadizadeh-Tourzani, Neda
Veröffentlicht in International journal of productivity and quality management (2018)

An integrated AHP-RFM method to banking customer segmentation

von Rezaeinia, Seyed Mahdi
Veröffentlicht in International journal of electronic customer relationship management (2012)

A hybrid GA-ant colony approach for exploring the relationship between IT and firm performance

von Azadeh, Mohammad Ali
Veröffentlicht in International journal of business information systems (2009)

Energy consumption assessment and optimisation of manufacturing sectors by clustered stochastic data envelopment analysis

von Azadeh, Mohammad Ali
Veröffentlicht in International journal of services and operations management (2018)

An integrated multivariate approach for optimisation of IT/IS investment in conventional power plants

von Azadeh, Mohammad Ali
Veröffentlicht in International journal of business information systems (2010)

Customer relationship management and performance, a resource-based view of Iranian internet service industry

Veröffentlicht in International journal of electronic customer relationship management (2009)

Improving business processes with business process modelling notation and business process execution language: an action research approach

von Keramati, Abbas
Veröffentlicht in International journal of business information systems (2011)

An integrative framework for customer switching behavior

von Mosavi, Seyed Mohammad
Veröffentlicht in The service industries journal (-2018)

The impact of information technology maturity on firm performance considering the moderating role of relational maturity : an empirical research

von Keramati, Abbas
Veröffentlicht in International journal of business information systems (2016)