Quality, environmental practices and customer satisfaction in services

von Kassinis, George I.
Veröffentlicht in Sustainable innovation and entrepreneurship (2008)

Greening service organizations: environmental management practices and performance

von Kassinis, George I.
Veröffentlicht in Corporate environmental strategy and competitive advantage (2005)

Non-standard work arrangements and national context

von Kassinis, George I.
Veröffentlicht in European management journal (2013)