Reducing service process lead-time through inter-organisational process coordination

von Karppinen, Henri
Veröffentlicht in Rapid modelling for increasing competitiveness (2009)

Identifying product and process configuration requirements in a decentralised service delivery system

von Karppinen, Henri
Veröffentlicht in International journal of services and operations management (2014)

Recovering existing service design through reverse engineering approach

von Karppinen, Henri
Veröffentlicht in International journal of business excellence (2013)

Customer input management in service processes : needs and tools

von Seppänen, Kaisa
Veröffentlicht in International journal of business innovation and research (2015)

Service designs and mindsets : extracting experiential knowledge from service realisation

von Karppinen, Henri
Veröffentlicht in International journal of procurement management (2013)

Operations management in improving elderly home care

von Rintala, Annastiina
Veröffentlicht in International journal of services and operations management (2016)

What causes prolonged lead-times in courts of law?

von Pekkanen, Petra
Veröffentlicht in Rapid modelling for increasing competitiveness (2009)

Customer input failures in service processes

von Seppänen, Kaisa
Veröffentlicht in International journal of services and operations management (2014)

Revealing customer dominant logic in healthcare services

von Seppänen, Kaisa
Veröffentlicht in International journal of services and operations management (2017)

Knowledge management practices in healthcare services

Veröffentlicht in Measuring business excellence (2012)