Services management : the new paradigm in hospitality

von Kandampully, Jay
Veröffentlicht 2007

Services management : the new paradigm in hospitality

von Kandampully, Jay
Veröffentlicht 2002

Service management : the new paradigm in retailing

Veröffentlicht 2012

Service quality management in hospitality, tourism, and leisure

Veröffentlicht 2001

Tourism in the South West : present possibilities and future projections

von Kandampully, Jay
Veröffentlicht in Journal of interdisciplinary economics (1995)

Services management

von Kandampully, Jay
Veröffentlicht 2014

Service management : the new paradigm in retailing

Veröffentlicht 2012

The role of emotional aspects in younger consumer-brand relationships

von Hwang, Jiyoung
Veröffentlicht in The journal of product & brand management (2012)

Embracing CSR in pro-social relationship marketing program : understanding driving forces of positive consumer responses

von Hwang, Jiyoung
Veröffentlicht in The journal of services marketing (2015)

Competing in the future : how can firms nurture service superiority

von Kandampully, Jay
Veröffentlicht in Service Excellence als Impulsgeber (2007)

Redefining hospitality for the 21st Century : service, technology and people

von Kandampully, Jay
Veröffentlicht in Journal of business research (2021)

The effect of atmosphere on customer engagement in upscale hotels : an application of S-O-R paradigm

von Choi, Hyeyoon
Veröffentlicht in International journal of hospitality management (2019)

Engaging gen Y customers : The triple convergence of technology, social media, and innnovation

von Kandampully, Jay
Veröffentlicht in Always Ahead im Marketing (2015)

Zone of tolerance for banks : a diagnostic model of service quality

von Nadijri, Halil
Veröffentlicht in The service industries journal (2009)

Service quality management in hospitality, tourism, and leisure

Veröffentlicht 2001

Consumer complaints and recovery through guaranteeing self-service technology

von Robertson, Nichola
Veröffentlicht in Journal of consumer behaviour (2012)

Why post on social networking sites (SNS)? : examining motives for visiting and sharing pilgrimage experiences on SNS

von Park, Hyejin
Veröffentlicht in Journal of vacation marketing (2016)

Students' perceptions of service quality in higher education

von Nadiri, Halil
Veröffentlicht in Total quality management & business excellence (2009)

Generation Y's dining information seeking and sharing behavior on social networking sites : an exploratory study

von Bilgihan, Anil
Veröffentlicht in International journal of contemporary hospitality management (2014)

Application of the extended VBN theory to understand consumers' decisions about green hotels

von Choi, Hyeyoon
Veröffentlicht in International journal of hospitality management (2015)