Improving frontline service employees' innovative behavior using conflict management in the hospitality industry : the mediating role of engagement

von Jung, Hyo Sun
Veröffentlicht in Tourism management (2018)

Moderating role of hotel employees' gender and job position on the relationship between emotional intelligence and emotional labor

von Jung, Hyo Sun
Veröffentlicht in International journal of hospitality management (2014)

The effects of organizational service orientation on person-organization fit and turnover intent

von Jung, Hyo Sun
Veröffentlicht in The service industries journal (2013)

The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel

von Jung, Hyo Sun
Veröffentlicht in International journal of hospitality management (2012)

Why do satisfied customers switch? : focus on the restaurant patron variety-seeking orientation and purchase decision involvement

von Jung, Hyo Sun
Veröffentlicht in International journal of hospitality management (2012)

Why is employees' emotional intelligence important? : the effects of EI on stress-coping styles and job satisfaction in the hospitality industry

von Jung, Hyo Sun
Veröffentlicht in International journal of contemporary hospitality management (2016)

Understanding regulatory focuses : the role of employees' regulatory focus in stress coping styles, and turnover intent to a five-star hotel

von Jung, Hyo Sun
Veröffentlicht in International journal of contemporary hospitality management (2015)

The umpact of employees' positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotels

von Jung, Hyo Sun
Veröffentlicht in International journal of contemporary hospitality management (2015)

What does work meaning to hospitality employees? : the effects of meaningful work on employees' organizational commitment ; the mediating role of job engagement

von Jung, Hyo Sun
Veröffentlicht in International journal of hospitality management (2016)

Do employees' satisfied customers respond with an satisfactory relationship? : the effects of employees’ satisfaction on customers’ satisfaction and loyalty in a family restauran...

von Jung, Hyo Sun
Veröffentlicht in International journal of hospitality management (2013)

Is the individual or the organization the cause of hotel employees’ stress? : a longitudinal study on differences in role stress between subjects

von Jung, Hyo Sun
Veröffentlicht in International journal of hospitality management (2013)

Understanding pay satisfaction : the impacts of pay satisfaction on employees' job engagement and withdrawal in deluxe hotel

von Jung, Hyo Sun
Veröffentlicht in International journal of hospitality management (2015)

The effects of nonverbal communication of employees in the family restaurant upon customers’ emotional responses and customer satisfaction

von Jung, Hyo Sun
Veröffentlicht in International journal of hospitality management (2011)

Antecedents and consequences of employees' job stress in a foodservice industry : focused on emotional labor and turnover intent

von Jung, Hyo Sun
Veröffentlicht in International journal of hospitality management (2014)

The effects of employees' business ethical value on person-organization fit and turnover intent in the foodservice industry

von Jung, Hyo Sun
Veröffentlicht in International journal of hospitality management (2010)

Effects of culinary employees' role stress on burnout and turnover intention in hotel industry : moderating effects on employees' tenure

von Jung, Hyo Sun
Veröffentlicht in The service industries journal (2012)

COVID-19 : the effects of job insecurity on the job engagement and turnover intent of deluxe hotel employees and the moderating role of generational characteristics

von Jung, Hyo Sun
Veröffentlicht in International journal of hospitality management (2021)

Corporate association as antecedents of consumer behaviors : the dynamics of trust within and between industries

von Jung, Hyo Sun
Veröffentlicht in Journal of retailing and consumer services (2018)