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von Jouini, Oualid
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On the scheduling of operations in a chat contact center

von Legros, Benjamin
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Call centers with hyperexponential patience modeling

von Roubos, Alex
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On the effect of lifetime variability on the performance of inventory systems

von Kouki, Chaaben
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On multiple priority multi-server queues with impatience

von Jouini, Oualid
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Editorial special issue: operations management in service systems

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Call centers with delay information : models and insights

von Jouini, Oualid
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Service systems with finite and heterogeneous customer arrivals

von Wang, Rowan
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Queueing models for full-flexible multi-class call centers with real-time anticipated delays

von Jouini, Oualid
Veröffentlicht in International journal of production economics (2009)

A flexible architecture for call centres with skill-based routing

von Legros, Benjamin
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Should we wait before outsourcing? : analysis of a revenue-generating blended contact center

von Legros, Benjamin
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Existence of Nash equilibrium for chance-constrained games

von Vikas Vikram Singh
Veröffentlicht in Operations research letters (2016)

Stochastic models of customer portfolio management in call centers

von Jouini, Oualid
Veröffentlicht in Operations research proceedings 2004 (2005)

A uniformization approach for the dynamic control of queueing systems with abandonments

von Legros, Benjamin
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Online scheduling policies for multiclass call centers with impatient customers

Veröffentlicht in European journal of operational research (2010)

Analysis of base-stock perishable inventory systems with general lifetime and lead-time

von Kouki, Chaaben
Veröffentlicht in European journal of operational research (2020)

Front-office multitasking between service encounters and back-office tasks

von Legros, Benjamin
Veröffentlicht in European journal of operational research (2020)

Staffing a call center with uncertain non-stationary arrival rate and flexibility

Veröffentlicht in OR spectrum (2012)

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von Ghanes, Karim
Veröffentlicht in International Conference on Computers & Industrial Engineering (45. : 2015 : Metz) 45th International Conference on Computers & Industrial Engineering 2015 (CIE45) ; Volume 2 (2016)

Control policies for single-stage production systems with perishable inventory and customer impatience

Veröffentlicht in Stochastic models of manufacturing and service system operations (2013)