Logistics case study based research : towards higher quality

von Mota Pedrosa, Alex da
Veröffentlicht in International journal of physical distribution & logistics management (2012)

Generating sales while providing service : a study of customer service representatives' ambidextrous behavior

von Jasmand, Claudia
Veröffentlicht in Journal of marketing (2012)

Logistics innovation development : a micro-level perspective

von Mota Pedrosa, Alex da
Veröffentlicht in International journal of physical distribution & logistics management (2015)