Controlling outsourced service delivery : managing service quality in business service triads

von Iwaarden, Jos van
Veröffentlicht in Total quality management & business excellence (2013)

Quality dimensions of web sites'

von Iwaarden, Jos van
Veröffentlicht in Current issues in E-business research (2005)

The effects of increasing product variety and shortening product life cycles on the use of quality management systems

von Iwaarden, Jos van
Veröffentlicht in International journal of quality & reliability management (2012)

Monitoring in service triads consisting of buyers, subcontractors and end customers

von Valk, Wendy van der
Veröffentlicht in Journal of purchasing and supply management (2011)

Moving from product-based to service-based business strategies : services categorisation schemes for the automotive industry

von Godlevskaja, Olga
Veröffentlicht in International journal of quality & reliability management (2011)

Six Sigma implementation in Ireland : the role of multinational firms

von Wiele, Ton van der
Veröffentlicht in International journal of quality & reliability management (2010)

Management control systems for business processes in uncertain environments

Veröffentlicht in International journal of quality & reliability management (2014)

Charities : how important is performance to donors?

Veröffentlicht in International journal of quality & reliability management (2009)

A new foundation for quality management in the business environment of the twenty-first century

Veröffentlicht in Total quality management & business excellence (2011)

The importance of user-generated content: the case of hotels

Veröffentlicht in The TQM journal (2010)

An international comparison of the perceptions about the revised ISO 9000 quality system standards

Veröffentlicht in Total quality management & business excellence (2009)

The influence of e-technology on research in business and management

Veröffentlicht in Emerging themes in E-business research (2003)