Building an organizational culture when delivering commercial experiences : the leaders' perspective

von Eriksson, Maria
Veröffentlicht in International journal of quality and service sciences (2016)

Can selecting the right values help TQM implementations? : a case study about organisational homogeneity at the Walt Disney Company

von Ingelsson, Pernilla
Veröffentlicht in Total quality management & business excellence (2012)

Enhancing the study of Lean transformation through organizational culture analysis

von Snyder, Kristen
Veröffentlicht in International journal of quality and service sciences (2016)

How communicative leadership influences co-workers’ health : a quality management perspective

von Bäckström, Ingela
Veröffentlicht in International journal of quality and service sciences (2016)

Learning from others to adapt quality management to the future

von Bäckström, Ingela
Veröffentlicht in Total quality management & business excellence (2011)

Commercial experiences from a customer perspective : elaborated, defined and distinguished

von Lilja, Johan
Veröffentlicht in The TQM journal (2010)

Storytelling: a co-creative process to support value-based leadership

von Snyder, Kristen
Veröffentlicht in International journal of quality and service sciences (2017)

Measuring customer value in commercial experiences

von Eriksson, Maria
Veröffentlicht in Total quality management & business excellence (-2018)