The effect of relational benefits on perceived value in relation to customer loyalty : an empirical study in the Australian coffee outlets industry

von Chen, Po-tsang
Veröffentlicht in International journal of hospitality management (2010)

The mediating role of relational benefit between service quality and customer loyalty in airline industry

von Chen, Po-tsang
Veröffentlicht in Total quality management & business excellence (2013)

How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry

von Chen, Po-tsang
Veröffentlicht in International journal of contemporary hospitality management (2010)

The impact of airline internal branding on work outcomes using job satisfaction as a mediator

von Sung, Yung-Kun
Veröffentlicht in Journal of air transport management (2021)

Job stress, coping strategies, and burnout among hotel industry supervisors in Taiwan

von Hu, Hsin-hui Sunny
Veröffentlicht in The international journal of human resource management (2010)

Self-monitoring, dining companions and the usage of alternative currencies

von Hu, Hsin-hui “Sunny”
Veröffentlicht in The journal of product & brand management (2011)

Analysis of hospital technical efficiency in China : effect of health insurance reform

von Hu, Hsin-hui
Veröffentlicht in China economic review (2012)

Effectiveness of price discount levels and formats in service industries

von Hu, Hsin-hui
Veröffentlicht in Global cases on hospitality industry (2008)

Analysis of hospital technical efficiency in China : effect of health insurance reform

von Hu, Hsin-hui
Veröffentlicht in China economic review (2012)

Relationships and impacts of service quality, perceived value, customer satisfaction, and image : an empirical study

von Hu, Hsin-hui
Veröffentlicht in The service industries journal (2009)

Restaurant preventive behaviors and the role of media during a pandemic

von Sung, Yung-Kun
Veröffentlicht in International journal of hospitality management (2021)

Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor

von Hu, Hsin-Hui
Veröffentlicht in International journal of contemporary hospitality management (2017)

Television as a travel purchasing medium : transporting rich information and its impact

von Hu, Hsin-hui
Veröffentlicht in Journal of vacation marketing (2014)

Do reward programs truly build loyalty for lodging industry?

von Hu, Hsin-hui Sunny
Veröffentlicht in International journal of hospitality management (2010)

Factors affecting employee willingness to report customer feedback

von Hu, Hsin-Hui
Veröffentlicht in The service industries journal (2016)