Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists

von Su, LuJun
Veröffentlicht in Journal of travel and tourism marketing (2013)

The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry

von Swanson, Scott R.
Veröffentlicht in Journal of hospitality & tourism research (2011)

An investigation of customer experiences with professional services

von Olorunniwo, Festus O.
Veröffentlicht in Services marketing quarterly (2007)

Airline co-branded credit cards : an application of the theory of planned behavior

von Wang, Stephen W.
Veröffentlicht in Journal of air transport management (2016)

The relationships of destination image, satisfaction, and behavioral intentions : an integrated model

von Wang, Chun-yang
Veröffentlicht in Journal of travel and tourism marketing (2010)

Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors

von Swanson, Scott R.
Veröffentlicht in Journal of travel and tourism marketing (2009)

The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust

von Su, LuJun
Veröffentlicht in Journal of hospitality & tourism research (2017)

Convenience stores in the digital age : a focus on the customer experience and revisit intentions

von Gibson, Samantha
Veröffentlicht in Journal of retailing and consumer services (2022)

Using social networking sites : what is the big attraction? ; exploring a mediated moderation relationship

von Xiao, Qian
Veröffentlicht in Journal of internet commerce (2014)

Exploring motivations of travel knowledge sharing on social network sites : an empirical investigation of US college students

von Huang, Yinghua
Veröffentlicht in Journal of hospitality marketing & management (2010)

Grocery store image, travel distance, satisfaction and behavioral intentions : evidence from a Midwest college town

von Hsu, Maxwell K.
Veröffentlicht in International journal of retail & distribution management (2010)

From recreation to responsibility : increasing environmentally responsible behavior in tourism

von Su, LuJun
Veröffentlicht in Journal of business research (2020)

The moderating role of institutional networking in the customer orientation-trust/commitment-performance causal chain in China

von Luo, Xueming
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2008)

Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China

von Su, LuJun
Veröffentlicht in Journal of travel and tourism marketing (2014)

Consumers' online information search : Gen Yers' finding needles in the internet haystack

von Maity, Moutusy
Veröffentlicht in Journal of marketing channels (2012)

Exploring the relationship between psychological mechanism and experience value in mobile gaming : enjoyment or addiction?

von Huang, Hsu-Chin
Veröffentlicht in International journal of business (2024)

An efficiency comparison of MBA programs : top 10 versus non-top 10

von Hsu, Maxwell K.
Veröffentlicht in Journal of education for business (2009)

Paradoxes of social networking sites : an empirical analysis

Veröffentlicht in Management research review (2013)

Dynamic efficiency assessment of the Chinese hotel industry

Veröffentlicht in Journal of business research (2012)

Key account relationship management : the moderating effects of relationship duration and transaction volume

von Yeh, Jian He
Veröffentlicht in The service industries journal (2018)