Perceived opportunism (PO) in e-return service encounters

von Hsieh, Pei-ling
Veröffentlicht in Managing service quality (2013)

Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL

von Hsieh, Pei-Ling
Veröffentlicht in International journal of services and operations management (2015)

Measuring brand equity of cosmetic chain stores by hybrid multiple criteria decision making methods

von Yeh, Tsu-ming
Veröffentlicht in International journal of services and operations management (2015)

Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context

von Lin, Jiun-sheng Chris
Veröffentlicht in Journal of service management (2011)

Assessing the self-service technology encounters : development and validation of SSTQUAL scale

von Lin, Jiun-sheng Chris
Veröffentlicht in Journal of retailing (2011)