The effect of accent of service employee on customer service evaluation

von Hill, Sally Rao
Veröffentlicht in Managing service quality (2011)

Can consumers be racist? : an investigation of the effect of consumer racism on product purchase

von Hill, Sally Rao
Veröffentlicht in Asia Pacific journal of marketing and logistics (2011)

Regulating mobile services : an institution-based view

von Troshani, Indrit
Veröffentlicht in International journal of e-business research (2011)

Convergent interviewing : a starting methodology for enterprise research programs

von Hill, Sally Rao
Veröffentlicht in Innovative methodologies in enterprise research (2007)

Integrating Internet/database marketing for CRM

von Hill, Sally Rao
Veröffentlicht in Advances in electronic marketing (2005)

Towards theory development for emergent e-business innovations : using convergent interviewing to explore the adoption of XBRL in Australia

von Troshani, Indrit
Veröffentlicht in Emergent strategies for e-business processes, services, and implications (2009)

Action research for enterprise research

von Perry, Chad
Veröffentlicht in Innovative methodologies in enterprise research (2007)

The impact of Internet use on interfirm relationships in Australian service industries

von Hill, Sally Rao
Veröffentlicht in Applying qualitative methods to marketing management research (2004)

The effect of service employees' accent on customer reactions

von Tombs, Alastair
Veröffentlicht in European journal of marketing (2014)

Building a theoretical framework for e-service export performance

von Lu, Vinh Nhat
Veröffentlicht in International journal of business environment (2008)

Promoting employee wellbeing and quality service outcomes : the role of HRM practices

von Clarke, Marilyn Alexandra
Veröffentlicht in Journal of management & organization (2012)

Organisational capabilities for customer participation in health care service innovation

von Sharma, Shikha
Veröffentlicht in Australasian marketing journal (2014)

Hedonic and eudaimonic well-being outcomes from co-creation roles : a study of vulnerable customers

von Sharma, Shikha
Veröffentlicht in The journal of services marketing (2017)

A cross-country comparison of online deal popularity effect

von Kao, Karen C.
Veröffentlicht in Journal of retailing and consumer services (2021)

The beautiful, the cheerful, and the helpful : the effects of service employee attributes on customer satisfaction

Veröffentlicht in Psychology & marketing (2013)

The mediating role of brand knowledge on employees' brand citizenship behaviour : does organizational tenure matter?

von Nguyen, Long Thang Van
Veröffentlicht in Australasian marketing journal (2019)

Engagement in online communities : implications for consumer price perceptions

von Nguyen, Long Thang Van
Veröffentlicht in Journal of strategic marketing (-2016)

Developing service climate in local vs. foreign firms in smaller Asian emerging markets : a resource-based and social exchange perspective

von Hung Trong Hoang
Veröffentlicht in The international journal of human resource management (2017)