"Ripping off" tourists : an empirical evaluation of tourists' perceptions and service worker (mis)behavior

von Harris, Lloyd C.
Veröffentlicht in Annals of tourism research (2012)

Barriers to developing market orientation

von Harris, Lloyd C.
Veröffentlicht in Marketing strategy ; Vol. 1: Marketing strategy's conceptual foundations (2009)

Fraudulent consumer returns: exploiting retailers' return policies

von Harris, Lloyd C.
Veröffentlicht in European journal of marketing (2010)

Service employees and customer phone rage : an empirical analysis

von Harris, Lloyd C.
Veröffentlicht in European journal of marketing (2013)

The dark side of customer service

Veröffentlicht 2010

Fraudulent return proclivity : an empirical analysis

von Harris, Lloyd C.
Veröffentlicht in Journal of retailing (2008)

Online consumer misbehavior : an application of neutralization theory

von Harris, Lloyd C.
Veröffentlicht in Marketing theory (2009)

Service sabotage: the dark side of service dynamics

von Harris, Lloyd C.
Veröffentlicht in Business horizons (2009)

Motives for service sabotage : an empirical study of front-line workers

von Harris, Lloyd C.
Veröffentlicht in The service industries journal (2012)

Examining how brand authenticity is established and maintained : the case of the Reverso

von Athwal, Navdeep
Veröffentlicht in Journal of marketing management (2018)

Organizational cultural perpetuation : a case study of an English premier league football club

von Ogbonna, Emmanuel
Veröffentlicht in British journal of management (2014)

The adoption of information technology in a mature British family firm

von Ogbonna, Emmanuel
Veröffentlicht in Culturally-sensitive models of family business in Anglo region (2008)

The dynamics underlying service firm-customer relationships : insights from a study of English Premier League soccer fans

von Harris, Lloyd C.
Veröffentlicht in Journal of service research (2008)

Retail employee pilferage : a study of moral disengagement

von Harris, Lloyd C.
Veröffentlicht in Journal of business research (2019)

The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy

von He, Hongwei
Veröffentlicht in Journal of business research (2020)

Ethnic gatekeeping on the shopfloor : a study of bases, motives and approaches

von Harris, Lloyd C.
Veröffentlicht in Work, employment & society (2016)

Antecedents and consequences of management-espoused organizational cultural control

von Harris, Lloyd C.
Veröffentlicht in Journal of business research (2011)

Subcultural tensions in managing organisational culture : a study of an English Premier League football organisation

von Ogbonna, Emmanuel
Veröffentlicht in Human resource management journal (2015)

Initiating strategic planning

von Harris, Lloyd C.
Veröffentlicht in Marketing strategy ; Vol. 2: Marketing strategy processes and tools (2009)

Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours

von Harris, Lloyd C.
Veröffentlicht in British journal of management (2010)