Effects of ISO 9000 on customer satisfaction

von Han, S. Bruce
Veröffentlicht in International journal of productivity and quality management (2007)

The impact of ISO 9000 on TQM and business performance

von Han, S, Bruce
Veröffentlicht in The journal of business and economic studies (2007)

Relationships among ISO 9001, competitive dimensions and profitability

von Han, S. Bruce
Veröffentlicht in International journal of services and operations management (2012)

The effect of business reorganization and technical innovation on firm performance

von Huang, Li-hsuan
Veröffentlicht in The journal of business and economic studies (2011)