Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital

von Raharjo, Hendry
Veröffentlicht in Total quality management & business excellence (-2016)

Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study

von Musella, Flaminia
Veröffentlicht in International journal of quality and service sciences (2017)

Excellence models in the public sector : relationships between enablers and results

Veröffentlicht in International journal of quality and service sciences (2015)

Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms

von Aal, Kotaiba
Veröffentlicht in Journal of service management (2016)